Biogroup’s mission is to be a market leader in sales, marketing, distribution of diagnostics products and provide technical support services aiding in the delivery of affordable, innovative, reliable, quality in-vitro diagnostic solutions to the patients and healthcare professionals of Zambia, through a sustainable business model, building formidable relationships, achieving operational excellence and harmonised coexistence in the society.
World Class Invitro Diagnostic Solutions for all Zambians
RELIABLE PARTNERSHIPS: We seek to be a reliable partner.
Through a customer centred approach we aim to contribute to the success of our customers and grow together as their valued and trusted partner.
We see our supply partners as invaluable contributors, enabling us to add value to their products and services.
We seek to build close relationships with our partners, working to create long-term mutual benefit and enhance each other's capabilities, in fulfilling our common goals of providing unparalleled quality healthcare solutions.
QUALITY PROMISED: We promise quality for better quality of life
The quality of products and services we provide to our customers is critical to the lives of numerous people. We view quality as fundamental to our business existence.
Quality for us means more than the products and services we deliver. It is the quality of life available to the patients. We shall incorporate quality in every dealings, processes and functions to continuously meet the quality expectations of our partners.
MORAL AND ETHICAL DEALINGS: We shall conform to highest moral and ethical values
HARMONIOUS CO EXISTENCE: We conduct our business with an awareness of the organic connection and interdependence with our environment and society and the need for conformity of our thoughts and activities to those laws that guide the harmonious coexistence
MUTUAL RESPECT: We support each other in fulfilling our individual aspirations and goals. We operate with a belief that each of our roles is unique, indispensable and irreplaceable. As an organization and individuals we aim to function in fulfilling our roles with mutual respect, commitment, and with awareness of being part of the larger goal.
HONESTY AND INTEGRITY: We work towards the larger benefit of the society. In that process we achieve our organisational and individual goals and aspirations. We shall put the society’s benefit at the forefront and work with highest degree of honesty and integrity.
Our Commitment: We are committed to delivering products and services of high quality and reliability to achieve total customer satisfaction and confidence in line with regulatory requirements.
Our Strategy: Our commitment to quality shall be reflected in every business process and conduct of all employees and business associates to constantly meet or exceed our performance standards.
We shall implement a total quality management system, comply with all regulatory requirements, allocate sufficient resources, ensure adequate training to our staff, and regularly review our systems for improvements to meet our quality objectives and customer needs.
We shall strive to achieve a high rating in total customer satisfaction in our Product Sales Support, Product delivery and Service Support Delivery.
We shall deliver all the products and services conforming to quality standards through excellence in process management focusing on storage conditions, sales and service processes which will be measured in terms of product failures, conformance to good warehousing practices, high standards of documentation and a growing market share.
We shall implement Internal audits, management reviews, undertake corrective, preventative actions and achieve ISO 13485 standards and certification to ensure continuous monitoring and improvement of our QMS.
