Equipment Supplies
After Sales Support
All the equipment we supply are chosen after extensive studies on their functionality and robustness for African conditions. These equipment are introduced in Zambia with the approval of Zambian Ministry of Health after in-country validations. Prior to introduction of any instrument we ensure our staff are sufficiently trained to provide back up support and necessary tools, spares and reagents are in place. We also supply ancillary equipment, consumables and other infrastructure requirements of any laboratory. We don't just sell equipment but total laboratory solutions.
Biogroup Zambia has built its reputation as a formidable partner in Laboratory supplies through a strong after sales support. Our customer service philosophy is guided by our core belief that we succeed when our customers succeed. We have a strong Customer Service Team, Operations Team, and Technical Service team committed to ensure our customer's success. Our human capital, backed by our infrastructure and organisational processes makes us an indomitable player in the market.
Reagent Supplies
Technical Services
Over the years Biogroup Zambia has built its reputation for reliability. It is our promise to our customers to ensure consistent supplies of reagents & consumables for all the equipment we support. Our customer services team work with our clients in understanding their consumption patterns and plan our stock holding based on a complex set of factors which are unique to Zambia and the very perishable nature of the products we deal in. We ensure highest storage and distribution standards and assure quality of all the products supplied by us.
Our technical and application services team make our relationship with our clients a comprehensive one. Our technical services include installation of the equipments, provision of application and maintenance training, performance of planned preventative maintenance at regular intervals and attending breakdown rectification when ever a need arises. We carry stock of most of the tools, spares to rectify breakdowns and the service kits.